Secure your Worpress website

Embarking on your SilverCod journey begins with simplicity and security. Once you’ve signed up for our WatchTower service, the next step is scheduling your personalized onboarding call. This initial call is more than just a formality – it’s the cornerstone of our bespoke service. During this call, you’ll provide us with the keys to your digital kingdom: your hosting and WordPress admin credentials. Rest assured, these vital details are securely stored in our password vault, accessible only to the dedicated SilverCod expert assigned to your account.

But what happens next? Within just 24-48 hours of your onboarding call, your plan transitions from ‘scheduled’ to ‘fully implemented.’ What does ‘fully implemented’ mean in the world of SilverCod? It signifies that a seasoned SilverCod WordPress Cybersecurity Expert has meticulously logged into your site, established a baseline, and seamlessly integrated it with our sophisticated remote maintenance system. They’ll conduct a hands-on test of the backup process and update any core plugins that are lagging behind.

Our commitment doesn’t end there. We meticulously tailor our approach to align with your site’s unique core files, themes, and plugins. This careful and customized process ensures there’s no risk of downtime or compromise to your site’s integrity. With SilverCod, your website’s transition to enhanced security and maintenance isn’t just a service – it’s a transformation to a more secure, efficient, and worry-free digital presence

At SilverCod, we understand that reliable support and swift response times are crucial for your peace of mind. Our core business hours are tailored to ensure consistent and quality service: Monday through Friday, from 8 am to 5 pm ET. During these hours, our team of WordPress Cybersecurity Experts is fully operational, dedicated to addressing your needs and inquiries.

For all non-emergency requests, we are committed to responding within 1 business day. We recognize the importance of prompt communication and strive to address your concerns as swiftly as possible.

However, we are acutely aware that emergencies don’t adhere to business hours. In the unforeseen event of an emergency, we encourage you to reach out to us via Voxer. This allows for immediate notification to our team, and we guarantee an initial response time within 1 hour. This rapid response protocol is a part of our commitment to ensure your website’s security and functionality are continuously maintained, giving you the confidence that help is always just a message away.

At SilverCod, we’re not just a service provider; we’re your partner in ensuring your WordPress site remains secure and operational, no matter the time or day.

At SilverCod, we stand by a simple yet powerful promise: your peace of mind is our priority, not the clock. We understand that some tasks or issues might be more complex and time-consuming than others. That’s why our service model is built on the principle of comprehensive coverage, not on the ticking of a timer.

When you encounter a task or issue that demands more than 30 minutes to resolve, rest assured, you are fully covered. Our commitment to your website’s security and functionality means that we don’t count minutes or charge overages. There are no hidden fees lurking in the fine print, nor will there be any subtle hints suggesting you need to upgrade to a higher plan.

With SilverCod, what you see is what you get – a single, transparent monthly fee that encompasses everything. This includes tackling those more challenging tasks that might need extra time and attention. It’s our way of ensuring that your website receives the thorough care it deserves, without any additional stress or financial surprises for you.

So, if an issue arises that requires more elbow grease, don’t worry. We’ve got it handled. It’s all part of our unwavering commitment to keeping your WordPress site secure, efficient, and thriving.

At SilverCod, we believe in providing focused, dedicated attention to every website under our care. For this reason, each domain you own requires its own unique plan. This includes sub-domains and any other distinct digital spaces that fall under your brand’s umbrella, with the exception of staging or development domains associated with your primary site.

The rationale behind this approach is straightforward: every website, even a sub-domain, has its unique complexities and maintenance needs. From onboarding to ongoing monitoring and maintenance, our team invests significant time and effort to ensure each site’s security and performance are up to our high standards.

For businesses with multiple websites, we understand that managing separate plans for each can be a consideration. That’s why we offer tailored, custom pricing solutions for those with five or more websites or for sites operating within a multisite network. This approach allows us to provide a more efficient and cost-effective service for managing multiple websites under your control.

In summary, while each website requires a separate plan, we are committed to working with you to find a pricing structure that suits your portfolio of sites, ensuring each one receives the dedicated care and attention it deserves.

SilverCod’s Help Desk Support, powered by our team of WordPress Cybersecurity experts, is designed to cover a comprehensive range of services to keep your WordPress site secure, efficient, and user-friendly. Here’s what we include:

• Fixing Website Errors: Addressing and resolving any errors that may arise on your site.
• Performance Optimization for High Traffic: Ensuring your site performs optimally, even under high-load conditions.
• Cloudflare Integration: Helping you integrate with Cloudflare for improved performance and security.
• Transition to a Secure, Fault-Tolerant WordPress Ecosystem: Assisting in moving your site to a more secure, distributed, and fault-tolerant ecosystem.
• Plugin Assistance: From selecting the right plugins to installing and configuring them, we’ve got you covered.
• User Login and Password Management: Managing user access to ensure security and ease of use.
• Security Issues: Proactively addressing and resolving any security concerns to safeguard your website.

However, there are certain areas that fall outside the purview of our Help Desk Support:

• Custom Development: Including new website or page layout creation.
• Theme or Plugin Code Updates: We don’t provide coding services for themes or plugins.
• Graphic Design and Copywriting: These specialized tasks require dedicated professionals in their respective fields.

Our goal with Help Desk Support is to provide a robust, all-encompassing service that addresses the most critical aspects of WordPress site management, particularly focusing on security and performance. While we aim to be as comprehensive as possible, we also believe in the importance of specialized expertise for certain tasks, which is why we recommend professional services for areas such as design and content creation.

In the realm of WordPress maintenance and security, the adage ‘you get what you pay for’ holds true. While price-conscious solutions abound, SilverCod offers a distinct approach that sets us apart from the standard, run-of-the-mill service providers.

Firstly, unlike many budget options that rely on outsourced or white-label services with uncertain security practices, SilverCod prides itself on a U.S.-based team of experts. This not only enhances communication quality but also ensures more effective problem-solving, tailored to the nuances of the U.S. market.

Our service goes beyond mere maintenance. While there are indeed less expensive options available, they often lack the comprehensive, all-inclusive scope we provide. At SilverCod, we don’t believe in tiered pricing or hidden fees. Our model is straightforward: one price for a complete suite of services, ensuring that your website is not just maintained, but continuously monitored and protected.

Moreover, each of our clients is paired with a dedicated account manager. This ensures that someone who understands your business and its specific needs is always just a Voxer message away. This personal touch, combined with the ability to speak directly to a real human being, sets us light years ahead in terms of service quality.

At SilverCod, we’re not just a service provider; we’re your partner in digital success. We’re committed to delivering top-notch, timely, and personalized support, making sure that your website is not only secure but also functioning optimally at all times. So, while there may be cheaper options, none can match the value, expertise, and peace of mind that SilverCod brings to your digital doorstep.

Moreover, our team of experts is based in the U.S., ensuring quality communication and more efficient problem-solving. We’re here to provide top-notch, timely, and personalized service to ensure your website remains secure and fully optimized at all times.